Shipping & Returns

Standard ground shipping is included for all orders in the United States. Brief Drop has 37 distribution centers across the Continental United States so, we can offer NEXT DAY delivery to most of our customers. For all orders under $60 there is a nominal $10 shipping charge. For our customers who live in remote areas or Hawaii and Alaska you will receive your orders in 5-7 working days standard shipping. Most items that are in-stock and ordered Monday – Friday except holidays will ship out next business day and arrive within 1-4 shipping days.

Order Confirmation:

Immediately after you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our distribution centers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within five business days), we will process the charges and submit the order for shipment.

Delivered Direct to your Door with Discreet Packaging:

Your order will arrive directly to your door in discreet plain brown packaging.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within 48 hours from the date of your order unless your order was placed on a holiday or weekend. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within 72 hours of your order, feel free to follow up with us at help@briefdrop.com. BUT of course, please feel free to reach out with any questions at (951) 456-2050. We are always here to help!

Return Policy:

We stand behind our products and services 100%! If for any reason you are not completely satisfied with the products you receive from us, you may return unopened packages for a full, no-questions-asked refund in the original form of payment. There is no restocking fee, and you will not be charged for our cost in shipping the product to you. You are responsible for the cost of shipping the product back to us. Once we receive the returned products, we will credit your account or issue a refund within 14 days. Due to health regulations, we are unable to accept returns on any opened packages or used items. Returns are accepted within 60 days of purchase.

Return Policy for DFree Bladder Monitoring Device:

If you are unsatisfied with your purchase of DFree Bladder Monitoring Device for any reason, you have 30 days from the date of purchase to request a full refund. Returned merchandise must be in its original condition with its original packaging and all original accessories to qualify for a refund. For all returns you must contact Brief Drop in writing at help@briefdrop.com to execute the return. We will issue you a return authorization number to insure you receive proper credit once the item is received back in our warehouse. Refunds will only be issued for approved orders with the Brief Drop Return Authorization number. Refunds would then be issued to the original credit card that was used when placing your order.